Question 1

What is print on demand (POD)?

Accepted Answer

Print on demand (POD) is the process or method of order fulfillment where items are printed to order on demand. It typically uses digital technology and requires no order minimums. POD makes product personalization accessible and easy so customers can receive unique, one-of-a-kind items.

Question 2

Who handles shipping and delivery for my POD orders?

Accepted Answer

Spoke handles the fulfillment, shipping and delivery of all print-on-demand orders. Orders are shipped within 3 business days.

Question 3

Do you offer international shipping?

Accepted Answer

Yes! With Spoke, you can reach customers anywhere and everywhere. We’re part of the world's largest global distributor of customized and personalized products.

Question 4

Can I order a sample?

Accepted Answer

Yes, your account manager or Spoke representative would be happy to help get you a sample product so you can see it in person.

Question 5

How do I order from Spoke?

Accepted Answer

We make ordering easy. The three most common methods include:

• Request an account on our Partner Portal to place orders directly
 • Choose Spoke as your vendor of choice if you’re selling POD products through a platform like Printify(https://printify.com/shipping-rates/spoke-custom-products/)
 • Integrate directly with Spoke (https://www.spokecustom.com/integrations)to power your own personalized merchandising or gifting business

Question 6

What products does Spoke offer?

Accepted Answer

Spoke specializes in multiple product categories including drinkware, home and office, and personal technologies.

• Drinkware: Mugs, tumblers and sports bottles in the best brands
 • Home & Office: From wrapping paper to candles and yoga mats to Bento boxes, we offer a full range of products that can be used at home or at work
 • Technology: The latest in tech including bluetooth speakers, power banks, and charging pads

Explore our product catalog (https://www.spokecustom.com/products)to see all product options.

Question 7

What is the minimum order quantity?

Accepted Answer

There are no minimum order quantities when printing with Spoke. Print one customized piece, or as many as you need.

Question 8

Can I order high volumes?

Accepted Answer

Yes, Spoke can accommodate large order volume. Contact your account manager or Spoke representative to discuss timing and logistics.

Question 9

How do my customers personalize the product?

Accepted Answer

Customers are given the opportunity to add personalization when buying a product from your e-commerce site. The product page will include fields for the customer data (name, date, logo, etc.), and we’ll take it from there.

Question 10

What can my customers personalize?

Accepted Answer

Your customers can personalize any product in our catalog! Choose from premium drinkware, home & office supplies, technology and more and let your customers personalize with text, logos, and images. Explore our product catalog (https://www.spokecustom.com/products)to see all product options.

Question 11

Where is Spoke located?

Accepted Answer

Spoke Custom is headquartered in Norcross, GA, USA. Our three U.S.-based production centers are located in Norcross, GA, and New Kensington, PA.

If You Still Have Questions, Reach Out!